1. The repair facility must contact ProAir by calling 574 264 5494 or 800 338 8544, asking for the customer service department or by faxing the Warranty Checklist. The following information is required: (See ProAir Checklist) ProAir serial number and model number, vehicle identification number (VIN), mileage, retail purchase date, and retail customer’s name. The installers of ProAir’s air conditioning units apply an installation sticker to the passenger-side door jamb. The information on this sticker tells what model unit was installed, the unit’s serial number, date of installation, and the installers’ assigned numbers. This information is very helpful when requesting warranty parts or technical assistance.
2. Describe the problem or type of warranty repair needed. Our customer service specialists are trained on ProAir’s units and can aid you in diagnosing the problem.
3. If parts are needed, ProAir reserves the right to supply any and all warranty parts.
4. All warranty parts are shipped on a memo (no-charge) billing and are sent the same day if possible. An authorization number accompanies the replacement parts. Also noted on the memo billing is our labor allowance for the repair; labor allowances are based on ProAir’s flat-rate standards multiplied by the repair facility’s standard retail labor rate. All defective parts shall be returned to ProAir; shipping charges—by the most economical method—may be added to the cost of the repair. No warranty claims will be paid without the return of defective parts.
5. Warranty claims submitted to ProAir must include the following: ProAir authorization number, ProAir serial number, vehicle identification number, mileage, and authorized labor amount. ProAir does not pay tax or miscellaneous shop supplies. All claims must be submitted within 30 days of the date of repair, and all parts must be returned in order to receive payment on these warranty claims.
6. ProAir reserves the right to deny any claims without the proper documentation or claims that were for improper repairs. Service management is responsible for implementing controls to eliminate improper or unnecessary repairs and providing accurate information on the claims. This includes a complete and clear description of the vehicle’s concern and required repairs.